📌 Support Ticket Submission Policy
- Clear and Specific Request: Your request should be clearly written with a precise description of the issue or requirement.
- Complete Details: Please include all relevant information such as screen names, invoice numbers, or process names, if applicable.
- Supporting Attachments: Attach any supporting documents like screenshots 📸, reports 📄, or Excel sheets 📊 that help explain the issue better.
- Comprehensive Requirements: Ensure your ticket includes all related needs at once rather than in multiple submissions, to speed up and streamline the process.
- Avoid Duplicate Tickets: Kindly avoid submitting the same request multiple times, as it may delay the response and resolution.
- Ticket Status Updates: The support team will keep the ticket status updated. Please avoid opening new tickets just to inquire about the status of an existing one.
✅ Following these guidelines helps us serve you faster and more accurately, and ensures your requests are fulfilled with high quality.